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Online order placed a month ago - supposed to be shipped to my local store. Took 8 days from the time of the order to ship. After another two weeks, I called both the store, and the online customer service. Nobody had any clue where it was. So they offered me a refund....
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2.2
#1112055
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I bought a stihl chainsaw for 550.00 from johnson ace hardware in welford, ss it brokedown just after 4 hours of use. Brought if back within three days of purchase, the dealer refused to return or exchange making excuse that it was my fault that engine heat up. He kept...
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1.0
#1107285
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Again calling all over to find the paint i need to complete my bedroom.On Aug 30 2017 called Ace store in Shamokin Pa. And what a dam joke only one gallon of clark and kensington interior semi gloss in the whole dam store then to find out they don't have the tint to...
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#1094357
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Ace Hardware - Na

Ace Hardware
#1057960
I will never buy anything from you as long as you advertise on MSMBC !!!!!
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Ace Hardware - Fading

Ace Hardware
#1042123
4.0
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Used valspar medallion exterior semi gloss on my house and 8 months later paint shows big time fading. Having a hard time getting any response on warranty from manufacturers
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Diversity of Products or Services

Ace Hardware Faucet Installation Review

Ace Hardware
#925798
Bought a faucet at ace. Had it installed. But couldnt get the handles to line up when off. Called the manufacturer and they told me not to install. Turns out it was 20 years old and all of the seals were probably bad. Well of course ace replaced the faucett but its company policy that they wont pay for installation or removal of the bad faucet even though they are responsible. Thats ***
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Short Review on September 13, 2016

Ace Hardware
#917903
Someone at ACE hardware in canton, ga fraudulently charged $62.50 on my credit card, don't know whether it was an employee or someone else but I figure it must be an employee because you cannot just go into a store and buy stuff by typing in a credit card number. Watch yourself out there, there are a lot of useless people just trying to make a buck from the rest of us hard working folks.
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On August 23 of this year went into Ace store located in Herdon Pa. Got a gallon of clark+kensington 37A-2m Siver Patina to paint bedroom unfortunately it didnt cover near what it should have but anyways ran 20 miles back to store for more. I was not thrilled at all...
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1.3
Herndon, Pennsylvania
#1093362
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On Sunday, August 13th, I purchased a 2.5 gallon wet dry vacuum from the ACE Hardware store on Merrick road in Bellmore. It was on display, but all the parts were there, so I took the chance to purchase it. I did ask if they had another in a sealed box, but the sales...
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#1087900
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Went into the Bloomingdale Ave, Florida, store on 6/18/17 to return a propane tank that had a "frozen" knob. I had tried every which way to loosen the knob so we could grill, but ended up breaking off a small portion of the knob. It would not move. Luckily I had a...
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1.8
#1063217
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Military I went to General ACE Hardware at 4218 Peachtree Rd NE, Atlanta GA. He asked if the store gives military discount. Ben response, only if in uniform. I informed him that I am a disabled veteran; offered my ID. Ben stated, "Do you know how many fake IDs I've...
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1.0
#1058293
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We had a Craftsman hose that start leaking. Craftsman lawn and garden hoses have a Lifetime Warranty. Contacted our Local Ace Hardware store , Leavenworth Kansas that does carry Craftsman hoses and had them in stock. Local Ace Hardware store located in Leavenworth, KS....
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1.7
I didn't like
  • Refused to honor craftsman lifetime warranty
#1038868
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PRODUCT DID NOT WORK......I returned product with my receipt............ "no hassle 60 day return"...IT says so right on the bottom of my receipt....but the only thing I got ,when I tried to return a product that didn't work, was a HASSLE....First the checker, had to...
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Anonymous
jim

So this "manager" TIM of store 15355, would rather lose a good customer, have a complaint filed with the BBB , than give a $9. refund for a product they sell that did not wor...

Anonymous
jim

8400 W. Cheyenne, las vegas... Bad service from the very beginning...No help...

1.0
I didn't like
  • Would not take product back
#1009609
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Ace Hardware has a "policy" that won't refund your money for a return for up to 30 days if you pay by check? Banks clear checks in less than a day! Some, immediately, electronically, so retailers get there money immediately! Why do I have to wait a month to receive a...
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Anonymous
Anonymous

It can take weeks before a bad check gets returned to a store. Get with it and start using credit cards or debit cards for your purchases. They are much safer for the stores a...

3.3
I didn't like
  • Refund policy for check purchases
#1005868
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