I have had the worst customer experience that I can remember to date and I normally just brush bad experiences off but this one is so ridiculous I dont know how they are in business with the lack of common sense and managerial skills. I was given a gift card for Ace...Read more
After being told by several people that Stihl chainsaws were the way to go, I finally broke down and purchased a $400 Stihl Farm Boss MS271at Ace Hardware Mills River, NC after one of my trees fell down over my elderly neighbor's driveway. The rep, Jerry, at the store...Read more
Mills River, North Carolina
I didn't like
- Being accused of misuse
- Not exchanging defective product
Ordered (2) 3ft. heat tapes on January 3, 2018. Figured I could pick up at the store and save $9.00 in shipping. An Ace warehouse is within miles of the store. On January 5, I get an email that the order has shipped and I can pick up the order at the store. This is a...Read more
Ace Hardware - Terrible
My online order didn’t go thru for 2 weeks. Wouldn’t allow me to cancel it after all that (I needed the item quickly). Terrible communication, no option for refund even tho that item came broken .. will NEVER buy from again. Beware .. customer service was rude to me also.
Ace Hardware - Na
I will never buy anything from you as long as you advertise on MSMBC !!!!!
Ace Hardware - Fading
Used valspar medallion exterior semi gloss on my house and 8 months later paint shows big time fading. Having a hard time getting any response on warranty from manufacturers
Ace Hardware Faucet Installation Review
Bought a faucet at ace. Had it installed. But couldnt get the handles to line up when off. Called the manufacturer and they told me not to install. Turns out it was 20 years old and all of the seals were probably bad. Well of course ace replaced the faucett but its company policy that they wont pay for installation or removal of the bad faucet even though they are responsible. Thats ***
Ace Hardware customer service is the worst that I have experienced. On 12/14/17, I placed one order on line for Dewalt tool sets. Two days later I received emails that 4 separate orders were being shipped. Immediately contacted online customer service of the error....Read more
We were in last week at the Molalla Ace Hardware shopping, and overheard the floor Manager repremanding a cashier in such a tone and in front of other Customers, and we could see the embarrassment on her face ! I asked what his name was from another customer, and he...Read more
Online order placed a month ago - supposed to be shipped to my local store. Took 8 days from the time of the order to ship. After another two weeks, I called both the store, and the online customer service. Nobody had any clue where it was. So they offered me a refund....Read more
I bought a stihl chainsaw for 550.00 from johnson ace hardware in welford, ss it brokedown just after 4 hours of use. Brought if back within three days of purchase, the dealer refused to return or exchange making excuse that it was my fault that engine heat up. He kept...Read more
Again calling all over to find the paint i need to complete my bedroom.On Aug 30 2017 called Ace store in Shamokin Pa. And what a dam joke only one gallon of clark and kensington interior semi gloss in the whole dam store then to find out they don't have the tint to...Read more
On August 23 of this year went into Ace store located in Herdon Pa. Got a gallon of clark+kensington 37A-2m Siver Patina to paint bedroom unfortunately it didnt cover near what it should have but anyways ran 20 miles back to store for more. I was not thrilled at all...Read more
On Sunday, August 13th, I purchased a 2.5 gallon wet dry vacuum from the ACE Hardware store on Merrick road in Bellmore. It was on display, but all the parts were there, so I took the chance to purchase it. I did ask if they had another in a sealed box, but the sales...Read more
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