Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Went into the Bloomingdale Ave, Florida, store on 6/18/17 to return a propane tank that had a "frozen" knob. I had tried every which way to loosen the knob so we could grill, but ended up breaking off a small portion of the knob.

It would not move. Luckily I had a spare tank which I had just purchased a week earlier. I immediately ran into problems with the "managers", both of whom basically accused me of lying about buying the tank from them and were very rude. I called the first manager a liar when he said I didn't buy the tank from them.

They are the only place I have ever bought propane from in 15 years. They then looked through the records and could not find where I had bought the tank, just a refill. This could not be correct, because as I explained time and again, my old tank had expired just a year earlier and they (the store) informed me at that time I had to have a new tank. They sold me another tank with a new expiration date at that time, with a new fill of propane.

I admit, the tank looked used, not new, but it did have a new expiration date on it. So, all during this time, the arguments went on, me accusing them of not backing their product and them accusing me of trying to return a tank to them that I did not buy from them. In the end, they did give me a refill tank with a few years on it, but not the 11-12 years I paid for originally. All of this because I could not provide proof for a tank I bought a year ago.

Why not just believe the customer? I am 63 years old and obviously not there because I wanted to get away with something. The tank was broke, I bought it from them, did not get one day of use from it, and they wouldn't take it back until I got completely enraged. Then, just as I was leaving, the employee said, as he was walking away "that is a rude thing, to call someone a liar".

And, of course, that set me off again because, although they never used the word liar, they were accusing me of that. I then stopped me car and asked the real store manager, Bruce Coldry (SP?), if I could file a complaint, in writing. He basically told me he was the end of the line and would take care of it, whic told me nothing was going to happen. So, here I am.

I'm not asking for anyone to be fired or even reprimanded, I just want Ace Hardware to honor their products without giving customers a hard time. Especially customers that have been going to a store for years.

Review about: Ace Hardware Manager.

Reason of review: Poor customer service.

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